REAL PEOPLE. HERE TO HELP.
Let’s keep
your power flowing.
Questions about your cable? Need a hand with a fault?
You’re in the right place.
We’ve got your cable covered.
FAYA cables come with a one-year replacement warranty. If your cable develops a fault, contact us with your order reference and a short description of the problem.
Keep your purchase confirmation handy. Our team will explain the next steps for your enquiry.
Read the full warranty policy →Looking for an order update?
For orders placed with a retailer, check your order confirmation or account with that retailer for delivery and return options.
Check your charging setup ↗Our hello@myfaya.co.uk mailbox is being set up. Email enquiries and warranty requests through this address will be available once it is connected.
START HERE
A quick answer
might be closer.
Will it work with my device?
FAYA supports USB-C charging for compatible phones, tablets, power banks and laptops. Check that your device has a USB-C charging port. Devices with Lightning or Micro-USB ports need a different cable.
Which charger should I use?
Use a charger with a USB-C output. For fast charging, choose a compatible USB Power Delivery (PD) charger. Your charger and device determine the power delivered, up to this cable’s 60W maximum.
How fast does it charge?
The cable supports up to 60W with compatible equipment. Actual charging speed depends on your device, charger, supported charging protocol, battery level and temperature. A 60W cable rating does not mean every device will charge at 60W.
Can I charge a laptop?
Yes, if the laptop supports USB-C charging within the cable’s 60W rating. Check the laptop manufacturer’s power requirements. This cable is not rated for power above 60W.
What if my cable develops a fault?
FAYA cables come with a one-year replacement warranty. Contact our support team with your order reference and a description of the fault so we can help.